Unfortunately, we do not offer refunds on custom items unless the item is faulty or damaged.

In the unlikely event you receive an incorrect or damaged order, please get in touch with our customer services team who will be happy to assist you further and will provide you with a free returns label. You can reach our customer services team at

It is VERY IMPORTANT to double check the text/photo that you submit to us. We will not accept returns, as it is a customized product, unless the error was made on our end.

Additional import taxes, customs duties, and fees may apply to orders placed for shipment outside of the United States.

All charges for customs clearance are the responsibility of the recipient.

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.